Delivery Info: Shipping Times & Discreet Packaging

Our Shipping Options

Look, our main goal is simple: get your order to you quickly and safely. We send packages all over the world, so it doesn't matter where you are, you can get what you need. To do this we use trusted carriers—companies like EMS, UPS, and Deutsche Post.

We have a couple of main shipping options, really:

• Registered Mail: This is our standard go-to for most erectile dysfunction medications.
• Registered Airmail: We use this for other types of medicine. If your order has items from both categories, it will probably ship this way.

If you need your ED medication faster, it might be a good idea to order it seperate from other items. You'll see the exact options for your specific order when you're checking out.

How Long Will My Delivery Take to Arrive?

So, how long does it take? That depends on the shipping method and where you live. Our team processes orders Monday through Friday, during normal business hours. If you order late on a Friday or on the weekend, we'll get it ready to ship first thing on the next business day. Generally, we get orders out the door within two working days of your payment clearing.

Here's a rough idea of what to expect. Just remember, these are estimates. Things like public holidays or crazy weather can cause delays that are out of our hands.

You'll get an email from us the moment your order ships. And if there's some kind of unexpected holdup on our end, we'll tell you right away and give you a new timeframe.

What About Discreet Packaging?

Your privacy is a very big deal to us. We get it. That's why every single order we ship is packed with complete discretion. Bottom line: nobody but you will know what's inside.

Here's what that means in practice:

• Neutral Packaging: Your order arrives in a plain, opaque envelope or a simple box.
• No Logos: We never put our pharmacy name or any kind of logo on the outside of the package.
• No Content Description: There will be zero identifying marks or text on the package that hint at what's inside.

You can have your order delivered straight to your home or a post office with total peace of mind. Only you will know the contents.

Order Tracking

Of course you want to know where your package is. Once we dispatch your order, we send a confirmation email and an SMS that has your tracking number. This is why it's super important to make sure your email and phone number are correct when you check out. A simple typo can cause a lot of headaches.

With that tracking number, you can just go to the carrier's website and check the status of your shipment. You'll see exactly where it is every step of the way until it gets to your doorstep.

Handling Customs, Duties, and Taxes

We ship to many countries, and let's be honest, customs rules are different everywhere. To be clear, you as the customer are responsible for any customs fees, taxes, or duties your country might charge. We also can't be held responsible for delays if your package gets pulled for inspection at the border.

It's pretty rare for packages to get held up—something like 96% of our orders sail through customs just fine—but it can happen. If your package is stopped, we unfortunately can't send a free replacement. You would have to place a new order.

What If My Order Has a Problem?

Okay, sometimes things go wrong. It happens. If you hit a snag with your delivery, here's the game plan.

My order is late: The first thing to do is check the tracking link we sent. If it looks like the package is stuck somewhere or it's way past the delivery estimate, get in touch with our customer support team. We'll investigate for you.

Tracking says it's delivered, but I don't have it: Before you worry, check around. Did a neighbor grab it for you? Is it in a 'safe place' like behind a planter? Sometimes the carrier will leave it at your local post office. If it's still missing, contact us immediately.

I gave the wrong address: Please, please, please double-check your shipping address before you confirm your order. If you spot a mistake after the fact, call us right away. If the order is already in transit, we can't change the address. You might have to pay for a reshipment if the package gets returned to us.

Reshipment Rules

We believe in our service. If the mistake is ours, we'll make it right. No question. But there are some ground rules.

We will reship your order for free if:

• We sent you the wrong medication.
• The dosage or quantity of pills is incorrect.
• Your order arrived damaged from shipping.

If any of these things happen, you need to contact our customer service team within 24 hours of getting the package. We might ask for a photo just to verify what happened.

A reshipment will not be free if:

• You provided an incorrect or incomplete shipping address.
• You didn't pick up your package from the post office. Most postal services only hold a package for around 7 days before sending it back.

Also, because of health and safety regulations, we can't accept returns or exchanges for medicines once they've been dispatched, unless it was our error.